Legal & policy centre
Policies for golfers using ProIQ
Read the platform-wide terms that apply to your ProIQ account, plus the topic-specific policies that cover bookings, payments, packages, vouchers, safeguarding and more. Where an individual professional or academy has published their own variant, it applies to bookings made with them.
Privacy & cookies
Terms & account
Bookings & cancellations
Golfer Booking Terms and Conditions
The terms that apply when you book a lesson or service with a professional through ProIQ.
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Cancellation, Rescheduling and No-Show Policy
Notice windows, rescheduling rules and what happens if you miss a booking.
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Payments & credit
Vouchers & packages
Retail & fittings
Retail Returns and Refunds Policy
Returning stock retail items purchased through your professional or academy shop.
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Club-Fitting and Custom-Order Terms
Deposits, lead times and returns for custom-fitted or special-order clubs.
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Loyalty & referrals
Safeguarding & conduct
Safeguarding and Junior Coaching Policy
Safeguarding standards for junior golfers, vulnerable adults and coaching interactions.
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Photography and Video Policy
How coaching video, swing analysis and images are captured, stored and shared.
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Code of Conduct
Expected behaviour for golfers, professionals and academies using ProIQ.
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